6th & 7th December 2016

Agenda


Event Agenda

08:00 - 08:30

Registration and Networking Reception

08:30 - 08:40

Nic Cary, Head of Digital Transformation
Nic Cary
Head of Digital Transformation
Department for Transport

Chairmans Opening Remarks

08:40 - 09:00

Chris Townsend, Chief Executive BDUK
Chris Townsend
Chief Executive BDUK
Department for Culture Media & Sport
OPENING KEYNOTE

Superfast Broadband Roll Out - Delivering 95% and beyond

1) BDUK is responsible for delivery of the the government's Superfast Broadband Programme and is working closely with national and local authorities across the UK to ensure that 95% of UK homes and businesses have access to superfast broadband by the end of December 2017.

2) BDUK is also working to increase superfast broadband coverage to the hardest to reach homes and businesses, beyond 95%, by ensuring that funding returned by suppliers, due to higher than expected take and project efficiency savings, is reinvested efficiently to deliver the maximum possible coverage of superfast broadband in all local broadband project areas.

09:00 - 09:20

Derek Hobbs, Head of Digital Services Division
Derek Hobbs
Head of Digital Services Division
Department for Work & Pensions

Customer experience and channel shift

The GDS Service Manual and Design Principles stress that digital services should be built to meet 'user needs not government needs'. That has rightly, revolutionized the way we build digital services and UXD (User Centered Design) has become a 'must have' in digital builds. However, the concentration on UX has focused attention on the digital 'transaction resulting in the holistic Customer Experience (CX) being habitually missed.

The presenter will explain the need to construct a CX to ensure the whole journey is optimised for customers. Delivering a good CX is rarely a single channel proposition and effective use of an omni-channel offer is key to delivering for customers and the organisation. This includes the advantages of guiding customers at the start of their journey into the most appropriate channels rather than having to 'channel shift' them into your digital transaction.

09:20 - 09:40

Solution Provider Case Study

09:45 - 10:05

Solution Provider Case Study - Stream 1/2/3/4

10:05 - 10:20

Coffee & Networking Break

Networking

10:20 - 10:40

David Prout, Director General High Speed 2 Group
David Prout
Director General High Speed 2 Group
Department for Transport

High Speed 2 - Managing and delivering a Central Government programme

David Prout is Director General for High Speed Rail at the Department for Transport. He will speak about the HS2 programme as a whole, setting out the aims and objectives behind it and providing an update on progress to date and next steps. He will also discuss how the programme is run and what it means to run one of Europe's biggest infrastructure projects.

10:45 - 11:05

Solution Provider Case Study - Stream 1/2/3/4

11:10 - 11:30

Helen Goodman, MP
Helen Goodman
MP
Treasury Committee

How do we handle Brexit?

Helen Goodman MP for Bishop Auckland is a member of the House of Commons Treasury Committee. In this presentation Helen will speak about the Committee's inquiry regarding how we handle Brexit and what the different issues are including:

  • Migration Policies
  • Trading
  • What is happening to the economy and the risks of recession
  • How this will effect Central Government departments

11:30 - 11:50

Solution Provider Case Study

12:00 - 13:00

Group 1 P2P Connect 121 Speed Networking

One to One Speed Networking Session

12:00 - 13:00

Nic Cary, Head of Digital Transformation
Nic Cary
Head of Digital Transformation
Department for Transport

Group 2 - Group Discussion How do we get the most out of strategy

No successful general would fight a battle without a map showing the locations and strength of the opposition. Yet many in government and business embark on strategy or product development without this vital intelligence. Nic Cary has found this technique invaluable at the Department for Transport in developing our new digital strategy. He will share his ideas and open it out to the audience to discuss and share ideas on the best way to achieve strategy and transformation within their departments.

Consulting Workshop

13:00 - 13:50

Networking Lunch

Eating

13:55 - 14:55

Group 2 P2P Connect 121 Speed Networking

One to One Speed Networking Session

13:55 - 14:55

Nic Cary, Head of Digital Transformation
Nic Cary
Head of Digital Transformation
Department for Transport

Group 1 - Group Discussion How do we get the most out of strategy

No successful general would fight a battle without a map showing the locations and strength of the opposition. Yet many in government and business embark on strategy or product development without this vital intelligence. Nic Cary has found this technique invaluable at the Department for Transport in developing our new digital strategy. He will share his ideas and open it out to the audience to discuss and share ideas on the best way to achieve strategy and transformation within their departments.

Consulting Workshop

14:55 - 15:15

Coffee & Networking Break

Networking

15:15 - 16:00

Business Meetings

Business Meeting

16:00 - 16:35

Nic Cary, Head of Digital Transformation
Nic Cary
Head of Digital Transformation
Department for Transport
Helen Goodman, MP
Helen Goodman
MP
Treasury Committee
Zara Farrar, Head of GDS Womens Group
Zara Farrar
Head of GDS Womens Group
Government Digital Service

Panel Session - Equality in the workplace

Fairness in the workplace is a vital part of a successful business, public body or organisation and it is currently an issue which those within Central Government are trying to tackle. This session Chaired by Nic Cary, Head of Digital Transformation at Department of Transport, Zara Farrar, leader of the Government Digital Service Woman's Group and Helen Goodman MP, a member of the Treasury Committee will be discussing the effects of inequality and the challenges that surround this topic. The session will then be opened out to the audience to discuss, share ideas and ask questions on the topic.

Government Digital Service

16:35 - 16:55

Solution Provider Case Study

17:00 - 18:00

Business Meetings

Business Meeting

18:00 - 18:20

Adrian Tucker, Chief Technology Officer
Adrian Tucker
Chief Technology Officer
Department for Education
CLOSING KEYNOTE

Trailing edge to leading edge

The Department for Education is going through an IT revolution. Adrian Tucker, Chief Technology Officer and his team are transforming the technology space within the department for Education, and pushing the boundaries by aiming to complete this in 18 Months, delivered through a strong IT brand identity and a team re-organised into a cohesive and responsive organisation. The programme has entered its final stages, which will see total transformation all aspects of the DfE's technology, landing a ten year shift in capability and delivering a cloud first enterprise. It will also enable the department to re-engineer its business processes, embrace digital more fully and deliver more efficient and connected services to the Education sector.

18:20 - 18:35

Coffee & Networking Break - Day 1 Close

Networking

20:15 - 20:30

Cocktail Reception

Cocktails

20:30 - 22:00

Networking Dinner

Eating